Welcome to the Chromatickit administrative help centre. We have compiled this directory to address common enquiries regarding our digital product packs, electronic delivery protocols, and corporate policies.
If your specific question is not addressed below, please direct your correspondence to our administrative team at photo@chromatickit.com.
1. Products and Licensing
What exactly am I purchasing from Chromatickit?
You are acquiring professional digital colour grading preset packs tailored for video editing and post-production. These are entirely intangible, digital assets. Because our catalogue consists exclusively of digital files, no physical merchandise or hardware will be dispatched to your location.
Do I own the intellectual property of the presets after purchase?
No. Completing a purchase grants you a limited, non-exclusive, and non-transferable licence to utilise the visual assets within your own video projects. The transaction does not transfer ownership. All underlying codes, visual configurations, and intellectual property remain the sole and exclusive property of Reel Loco Productions Pte Ltd. You are strictly prohibited from extracting, reverse-engineering, redistributing, or reselling these digital files for any commercial purposes.
Are all the presets and visual assets original?
Yes. Every digital preset pack, visual demonstration, and asset featured on [www.chromatickit.com](https://www.chromatickit.com) is either an original creation developed internally by our team or sourced from strictly verified, royalty-free channels, ensuring complete copyright compliance.
2. Orders and Billing
Is this a subscription service? Will I be billed repeatedly?
No. We operate strictly on a direct-purchase model to ensure complete financial transparency. Every transaction completed on our website is a single, one-time payment. We do not operate any subscription models, nor will you be subjected to automatic renewals or recurring billing.
Who is eligible to purchase from Chromatickit?
Our commercial operations and digital infrastructure are strictly tailored for, and restricted to, consumers residing within Europe. Furthermore, in accordance with our corporate policies, you must be at least 18 years of age to utilise our website and execute a financial transaction. We do not permit minors to authorise purchases.
3. Delivery and Fulfilment
How long does delivery take, and where is my tracking number?
Because our products are purely digital, there are no physical shipping procedures, courier services, or postal tracking numbers associated with your order. Upon the successful authorisation of your payment, a digital download link is electronically dispatched directly to your designated email address. This automated fulfilment typically occurs within minutes.
What should I do if I do not receive my download link?
If your delivery email does not appear in your primary inbox, we advise inspecting your spam, junk, or promotional folders, as automated emails can occasionally be redirected by strict email filtering configurations. If the email is still absent, or if an incorrect email address was entered during checkout, please contact us immediately at photo@chromatickit.com so we may manually route your files.
4. Returns and Legal Policies
Can I request a refund if I change my mind after purchasing?
Due to the instantaneous and intangible nature of electronic delivery, specific statutory rules govern the supply of digital content. During the checkout procedure, you must provide explicit consent for immediate fulfilment. By doing so, you acknowledge the following binding condition: “I expressly consent to the immediate delivery of this digital content and acknowledge that once delivery has begun, I will lose my right of withdrawal.”
Consequently, once the download link has been dispatched to your email, the transaction is deemed final, and we cannot accommodate refunds, returns, or cancellations for a change of mind.
What happens if the digital file is technically defective?
While we maintain stringent quality control, technical anomalies may occasionally happen during electronic transmission. If you receive a corrupted file or an unresponsive download link, please contact our administrative team at photo@chromatickit.com. We will investigate the technical fault and, upon verification, provide a functional replacement link or file.
5. Corporate Information
Where is Chromatickit based?
Chromatickit is fully owned and operated by Reel Loco Productions Pte Ltd. All administrative operations, customer correspondence, and digital distributions are managed directly from our corporate headquarters in Singapore:
- Company Registration: 200706826H
- Operational Premises: 162 Bukit Merah Central, #06-3555, Singapore 150162
- Telephone: +65 64766287