At Chromatickit ([www.chromatickit.com](https://www.chromatickit.com)), owned and operated by Reel Loco Productions Pte Ltd, our entire catalogue consists exclusively of digital product packs. Because our colour grading assets are intangible, no physical merchandise is dispatched, and no physical shipping services, courier routing, or postal tracking numbers are applicable to your transaction.
This policy outlines the electronic delivery procedure, which is strictly limited to our clientele residing within Europe.
1. The Electronic Delivery Process
We operate a straightforward, one-time direct purchase model. There are no recurring subscription charges associated with your transaction. Upon the successful authorisation of your single payment, our infrastructure will initiate the digital delivery sequence.
- Method of Delivery: The delivery of your purchase is conducted entirely via electronic mail. You will receive a correspondence directed to the specific email address you provided during the checkout procedure.
- Retrieving Your Assets: This email will contain a direct download link, allowing you to transfer and save the digital preset packs locally to your designated editing device.
- Expected Timeframes: The electronic dispatch of the download link typically occurs within minutes of a completed transaction, facilitating prompt access to your digital files.
2. Mandatory Statutory Waiver of the Right of Withdrawal
In strict accordance with European consumer protection regulations governing the supply of digital content not supplied on a tangible medium, specific statutory conditions apply to the delivery of your order.
To acquire our digital assets, you must agree to the immediate execution of the contract. By completing the checkout process and initiating the transaction, you make the following binding declaration:
“I expressly consent to the immediate delivery of this digital content and acknowledge that once delivery has begun, I will lose my right of withdrawal.”
As stated in our Return & Refund Policy, once the electronic delivery link has been dispatched to your email address, the delivery is deemed complete, and the statutory right to cancel the purchase is formally waived.
3. Resolving Delivery Complications
While our electronic delivery systems are highly efficient, occasional standard network routing delays may occur. If you do not observe the delivery email in your primary inbox within standard processing times, please follow these steps:
- Review Alternative Folders: Please inspect your email provider’s spam, junk, or promotional folders, as strict email filtering configurations may occasionally redirect automated delivery messages.
- Verify Contact Details: Delivery failures are frequently the result of typographical errors entered during the checkout stage. If you suspect an error was made regarding your submitted email address, please notify our administrative team promptly so we may manually route the delivery link to the correct address.
4. Corporate and Administrative Contact
Should you require any assistance regarding the electronic delivery of your digital preset packs, please contact our administrative team in Singapore using the details below.
- Corporate Entity: Reel Loco Productions Pte Ltd
- Company Registration Number: 200706826H
- Email Correspondence:
photo@chromatickit.com - Telephone: +65 64766287
- Registered Office & Operations: 162 Bukit Merah Central, #06-3555, Singapore 150162