At Chromatickit ([www.chromatickit.com](https://www.chromatickit.com)), operated by Reel Loco Productions Pte Ltd, we exclusively supply digital colour grading preset packs. Due to the intangible nature of these digital assets and their instantaneous electronic delivery, our return and refund protocols are governed by specific statutory conditions, particularly in alignment with European consumer protection frameworks.
1. Digital Content and the Right of Withdrawal
Under standard European consumer regulations, consumers generally possess a 14-day right of withdrawal for online purchases. However, there is a strict statutory exception regarding the supply of digital content that is not supplied on a tangible medium (such as our downloadable digital preset packs).
To proceed with acquiring any digital product from Chromatickit, you must agree to the immediate execution of the contract.
Mandatory Statutory Waiver
By completing the checkout process and initiating the transaction for our digital product packs, you make the following binding declaration:
“I expressly consent to the immediate delivery of this digital content and acknowledge that once delivery has begun, I will lose my right of withdrawal.”
2. General Refund Policy
Because you explicitly waive your statutory right of withdrawal upon the commencement of the digital delivery, all sales of our digital product packs are considered final.
Once the transaction is completed and the digital download link has been dispatched to your designated email address, the product is deemed delivered and successfully consumed. Consequently, we do not accommodate returns, exchanges, or refunds for situations involving, but not limited to:
- A change of mind subsequent to the purchase.
- A lack of necessary software or technical infrastructure to utilise the digital assets.
- A misunderstanding of the product specifications prior to completing the transaction.
We strongly advise all customers to thoroughly review the product descriptions, compatibility requirements, and visual demonstrations provided on [www.chromatickit.com](https://www.chromatickit.com) before finalising a purchase.
3. Technical Disruptions and Defective Files
While we maintain rigorous quality control over our digital inventory, we acknowledge that technical anomalies may occasionally occur during the electronic transmission process.
If you encounter a verifiable technical fault—such as receiving a corrupted file or experiencing a broken download link—please contact our administrative team immediately. We will investigate the issue and provide a replacement digital file or rectify the download link.
To report a technical fault with your digital delivery, please submit your order details and a description of the issue to our support team at:
- Email:
photo@chromatickit.com
Please note: Any claims regarding technical faults must be submitted within a reasonable timeframe following the initial transaction date to allow for proper investigation.
4. Corporate Information
For any formal correspondence regarding this policy, please utilise the following operational details:
- Corporate Entity: Reel Loco Productions Pte Ltd (Registration: 200706826H)
- Registered Office: 162 Bukit Merah Central, #06-3555, Singapore 150162
- Telephone: +65 64766287